FAQs

Service Questions

Equipment & Technology Questions

Affiliations & Partnerships

 Service Questions

Q: Does Concord handle LTL or truckload freight?
A: Concord specializes in moving products over the road in LTL quantities.  However, we welcome both your truckload and LTL business.  We attract customers who require the fastest road service possible at an economical alternative to air freight movement or have multiple suppliers requiring a consolidation of goods prior to movement. Our truckload customers often require special handling (blanket-wrap and strap).

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Q: What are Concord’s direct service points?
A: Concord offers direct service between our main terminal locations and surrounding metropolitan areas, on a scheduled basis. This includes the following cities:

• Montreal, PQ
• Toronto, ON
• Winnipeg, MB
• Regina, SK
• Saskatoon, SK
• Calgary, AB
• Edmonton, AB
• Vancouver, BC
• Seattle, WA
• Portland, OR
• San Francisco, CA
• Los Angeles, CA
• Chicago, IL
• Pittsburgh, PA
• Buffalo, NY
• Williston, VT

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Q: What number should one call to order pick-ups and request rates?
A: You can now request a pick-up and rate quote order online. You may also call the branch local to your pickup area found in our Terminal Listings, or call our Head Office at 1-800-265-6085 or (416) 614 1818 locally.

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Q: Can Concord service points outside the continental US and Canada?
A: Concord is able to service Mexico through our strategic alliances with key partner carriers. For more information on these services, please contact your local sales department.

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Q: On what shipping lanes does Concord utilize team driven trucks?
A: As a general rule, Concord utilizes team drivers to any destination in excess of 500 miles. For Example:

• Toronto to Los Angeles (2500 miles) = Team driven unit, providing 3 day service

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Q: Does Concord offer temperature-controlled service?
A: Concord offers temperature–controlled service with a limited number of refrigerated/heated equipment. Check with your local branch for availability in your area.

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Q: Does Concord have an ‘expedited’ or ‘accelerated’ service?
A: Concord’s core competency as an asset based carrier is expedited LTL and TL services. We aim to deliver your products to destination as quickly as possible via road transportation.

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Q: What should one do in the event of a cargo claim?
A: Concord Transportation Inc. boasts one of the lowest claims ratios in the industry. In the unlikely event that loss or damage does occur, you may contact our Cargo Claims Department and describe the situation referring to the Concord pro, or shippers invoice number.

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 Equipment & Technology Questions

Q: What is a ‘logistically equipped’ trailer?
A: Logistically equipped trailers have cargo tie-down rails recessed in the trailer walls every 2’ from floor to ceiling. Utilizing decking beams and straps fastened to the trailer walls, freight can be loaded in several different positions within the trailer to ensure that the product is secured safely during transit. This is a major reason for the low claims ratio that Concord enjoys.

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Q: What types of equipment does Concord use?
A: Trailers are 48’ to 53’ in length with 102” to 110” in interior height. Five ton straight frame trucks are available in all major centres for pick up and delivery. Power tailgate equipped trailers are available for job site deliveries to most major centres as well. Contact your local branch for equipment availability in your area.

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Q: How are trucks tracked while in transit?
A: Each linehaul tractor is equipped with a Qualcom satellite tracking device. The satellite automatically records the position of each tractor every hour and then updates our main computer system accordingly, so anyone can “see” where their shipment is. The satellite describes the location in miles, closest to the nearest city. For example, “12.3 miles NW of Atlanta GA”. The position of the tractor is accurate within 100 metres anywhere in North America.

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Q: How does one track a shipment with Concord?
A: To track an active shipment, information can be gathered via the Shipment Tracking system on this web site, or by calling your customer service representative at your local branch. The Shipment Tracking system gives our customers access to dispatch system information, as well as satellite positioning and document imaging that relate to that shipment. Information on previously delivered shipments can be generated in the Customer Reports section of the Shipment Tracking system.

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Q: Does Concord Transportation Inc. have EDI capabilities?
A: Yes, Concord offers EDI services on a customer specific basis. Contact John Flitton, IT Business Manager, at 416-798-1379 x. 202 or at jflitton@concordtrans.com for details.

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 Affiliations & Partnerships

Q: What key partnerships does Concord have?
A: Non direct points in the United States are serviced through strategic alliances with regional experts. Via these partnerships, customers will benefit from a high level of service and coverage. Customers can utilize the coverages of American regional expert carriers and the expedited transborder expertise of Concord in one cohesive and seamless system.

Note: When pick-up or delivery points are serviced by our partner companies, billing and customer service remain a Concord responsibility. This is our commitment to providing Seamless Service.

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Q: What other key affiliations does Concord have?
A: ATS Andlauer Transportation Services Inc. is the most flexible and dynamic distribution and freight transportation company in the marketplace today. ATS and Concord are complementary in nature and this exciting new union will create two stronger businesses and a greater range of quality services for our respective clients. ATS and Concord are passionate about achieving customer delight, and we work diligently to achieve customer satisfaction.

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